IMPORTANT:

The official exxos web store link is https://www.exxosforum.co.uk/atari/store2/ which can also be found as a link on the FORUM nav-bar. I do not have any official distributors and I do not know of anyone reselling my products. Always use the official exxos store web shop link to ensure you are buying from the genuine web store.

Due to spam companies like Cloudmark and others such as Microsoft blocking my server and Stripe, a lot of customers are no longer receiving payment, receipt,tracking emails from Stripe and my store. There is a whole thread about this HERE . So you must register on the exxosforum and then follow the instructions in THIS thread to obtain your order history and tracking information. It is still up to you to check your tracking every few days to see if there is any problems relating to delivery of your packages..

If you need help please open up a topic on the forum HERE as it is the official support portal whre a lot of questions have already been answered. I regret I am unable to offer one-on-one support anymore due to my R.S.I.

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GENERAL INFORMATION & FAQ
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Q) How can I contact you?
The only way you can contact me is by the forum . Please only PM if you *really* need to. Again, due to my R.S.I. I just cannot spend all day personally replying to peoples messages. Time and health are not on my side anymore unfortunatly. I am not such a young man and my hands are in constant pain. Just writing one sentence is painfull to do these days.

Please don't take it that I am trying to be unhelpful, but the majority of the time I am basically repeating the same information over and over again and it just becomes tiresome after a while. Replying to questions on the forum means it helps other people as well in the future!

Please note I do all this as a hobby. I am not some massive company with the resources to help 20 people with multiple problems each day. The majority of the time it is information which is either already available on the forum, or should be requested on the forum where the community may be able to help you as well. Please take the effort to look for yourself for information! There is a massive wealth of information on the forum and guides already.

Please also read the many questions which are listed on this page as well. Please click the (I) buttons in the store which often takes you to install pages. Or see my website.

Q) Can I get support for your products on any other platforms?
Short answer no. The only place you will get proper technical support is via the exxos forum. The admins and moderators have been hand-picked as they are the best in what they do. These are the people I trust to give you proper technical support. While the moderators do sometimes reply to questions on other platforms such as Facebook, this is not the official support channel and you will generally get bad advice or incorrect information on such platforms. I don't visit any other forums/groups anymore personally.

Q) What is exxos brand?
While kits are designed and produced by exxos and are exxos branded anyway. Other more "off the shelf" type items such as some cables are custom manufactured for exxos and thus are exxos branded parts. As such are not avalaible anywhere else other than the exxos store.

Q) Can you send me printed instructions ?
Sorry no. Aside from being environmentally unfriendly and a waste of paper, it would take a lot of time storage space ( which I have neither of) to print them out and store. It would also increase the size of the packages and upset the postage calculations. Unfortunately overall, it just creates too many problems for me. But not only that, it is the same sort of problem why driver CDs are not shipped with products these days, because they are simply outdated by the time the user obtains the product. Sometimes instructions can change daily on my website. So you should always obtain information from there directly.

Q) Why are your prices increasing lately ?
You have to realise that pre-covid prices are now gone! I have not increased prices during Covid as I purchased items pre-covid and prices were cheaper. Though those stocks are now also gone. I already purchase items in bulk to keep the prices down as much as possible. There's only so much I can do!

Obtaining parts these days is either impossible or they have gone up several times in price. Finding 30+ year old parts is difficult to begin with. I do not expect the market to stabilise any time soon and indeed some manufacturers/suppliers have discontinued some lines of parts totally making them harder to find and more expensive. So either the prices rise to reflect current market prices or they just become simply too expensive to purchase again. Some items have doubled in price and my own stocks are running out. So my store has to reflect the current market prices.

Like the 30 pin simm sockets. While they still can be obtained, they are basically 4x more expensive to buy than they was before.. I would also have to purchase a pack of 1,000 and the cost of buying them would cost thousands of pounds. With the sales of them only been a handful a year, its not feasible to keep these in stock any longer. Again finding these older parts is only ever going to become more problematic. I was already spending considerable time locating parts at the best prices even before Covid. Now it has basically turned into a full-time job where I do not get paid for this work unfortunately. I have bills to pay like others.

Some parts are only obtainable from China which are of dubious quality to start with. The time taken to test every single one is always increasing and the quality of parts is constantly decreasing. A lot of parts do not pass my qualification and get binned! Finding parts for 30 year old machines these days is basically impossible now. Unfortunately it is just inevitable that the prices will continue to rise and the availability will fall. There is nothing I can do about this! I have tried my best to purchase as much items in bulk as possible but even my own personal stocks is now running extremely thin.

The only source of parts these days is by buying machines "as scrap" off the Internet and obtaining parts that way. Unfortunately it is very time-consuming and expensive when machines are rising to around £100 each to buy now. In the past I was able to sell off the cases to obtain some of the money back but they are just "bottom of the pile" machines these days and with the postal system smashing basically everything as well. Dismantling the machines takes a lot of time. Taking metalwork and broken cases to the tip takes a lot of time. Un-soldering chips, cleaning them up, straightening the legs, testing them, all takes a lot of time . Spending £100 on the machine to recycle the four main chips is basically at £25 a chip already. Not all chips function or guaranteed to work either. Some of the PLCC parts are soldered down are not easily removable. Recycling machines for parts, its difficult to even get my money back on them. So I was basically providing a free service for people at this point. I just simply cannot continue to do all these work for free any more.

Undoubtedly there are always people who complained that my prices should be cheaper. I always try to make things as cheap as possible but those days are gone now I'm afraid! My prices always reflect the total cost of the project split over a number of items which are sold. There is zero profit in this method!! It actually makes me rather angry when people think things should be cheaper when they obviously they have no idea the amount of hours of free work that developers like myself put into things. People again have to realise you have already had prices extremely cheap for years now! I have done all this work for free already. I'm certainly not giving away hardware for free either.

If I actually charged for all my time I spent on all this stuff I would be a multimillionaire by now. I am of course not making any money on the hardware either. People also have to realise the market is only ever getting smaller for these Atari machines. Producing small batches of items is very difficult in conjuction of keeping costs down. In reality every single project should have a starting price of more like £20,000 per kit for all the time which goes into design research and prototypes. If people are really that passionate about driving prices down then fine, you pay my wages a fair rate for a electronics engineer to design projects ( This can easily be £2,000+ per day) then you can sell the items at whatever loss you like to get prices down. Considering I purchased a Voltera printer which cost £3,500 and a lot more on top of that with nozzles and solder paste! Realistically, how many kits alone would I have to sell to even equal that amount ? Then multiply the hundreds of motherboards I have purchased, oscilloscopes, unltrasonic cleaners, PCB ovens, printers,parts etc etc. It all adds up. All money I will never get back.

But then the smart arses then say "but this guy can sell it cheaper why can't you??". Well, maybe I am purchasing genuine parts for starters. I could easily pay £10 for a IC where China where they will be fakes or used items would cost considerably less. I have seen exactly the same thing with other sellers in the past. People sell kits cheaper than the price of buying a genuine new IC. So the cheaper product may well lead to a defective product, or simply have faults from new. Indeed things are always cheaper for a reason. If people want to go and support the counterfeit market then go ahead and do so. But do not relate those prices to my prices! My prices also help fund the exxosforum server and other services.

Secondly, a lot of sellers simply "re-hash" other people's designs and work. So they do not have the outlay development like I do. I often spend weeks, months, or even years researching problems and solutions of various aspects on these machines. I already do all this work for free and honestly I do not want to continue doing this work any more. Other people do not have the skill to do such research properly and just copy other peoples work from 30+ years ago.

Poorer countries generally have cheaper PCB assembly rates than I can obtain even from China. Any parts I do have to buy from China like DRAM which is hard to find now, I spend vast amounts of time looking for the stuff then testing it all. When a high percentage fail, I have to bin them which costs money. I do not just buy chips and sell them like other sellers do without testing them. Or just take a gamble on buying chips from China yourself and suffer the consequences.I am providing a service doing all this and as such I am not doing all this work for free anymore.

Truth is a lot of people simply expect things for free these days. Then when they do not get it for free, they will endlessly complain. People don't realise how much time/energy/money all this work takes. So while you may enjoy your cheap prices elsewhere, you are seriously hurting developers like myself . So don't complain when you cannot obtain stuff YOU want, because the last developers have quit. Don't complain when my website and forum vanishes as there is no money to pay the bills anymore.

Trust me when I say I try my utmost to keep prices as low as possible but things are just inevitably going to increase. As I said earlier, if people do not want to buy my stuff, fair enough.,It will just lead to one of the longest Atari supporters closing shop indefinitely. If people do not support me, then do not expect me to support the community either. There is only so much time/energy/money I have for things aswell.

Q) Why have you discontinued a lot of items recently?
At the end of the day its down to the community what I ultimately produce and what I do not.I simply do not have unlimited funds to invest in everything all of the time. If people do not purchase a particular item for the span of a year or more, then it will be ultimately discontinued, likely indefinitely. Unfortunately because there are a lot of people now invested in the hardware market lately, it has taken a significant chunk off my sales per year. If things are not selling then I have no money for future projects. It is as simple as that. I have to save money somewhere and I will just simply discontinue items which no longer sell. Don't get me wrong, it is great there are people doing hardware for these machines, but also it has a negative impact that they are now not purchasing various items from my store. So when my sales start dropping , I have to start making cutthroat decisions in order to keep going. It is not easy to produce items for a extremely small market.

I really struggle to keep a lot of items in stock because they tend to be expensive to produce. Something which is a good seller will only typically sell 5-10 units a year. I'm not going to invest £2,000+ on producing some kit where I will only sell one or two of them a year. Part shortages has also increased the difficulty of obtaining parts and has also greatly contributed to this problem. It also has a negative impact that if I did invest that money in a reproduction of a kit and it stops selling a month later, I then have to increase prices on other items to get my money back. Of course this could have another problem of forcing people to shop elsewhere because of the price increases.

There is also a huge problem which I am struggling with, which is to get stuff assembled these days. While I have assembled most items myself in the past, my time is just so taken up with daily goings-on that I rarely have time to solder things any more. Plus again with my R.S.I. I really cannot do too much soldering these days either. In fact I'm actually having to pay someone else to solder a lot of stuff these days which is basically wiping out little profits there was now.

Q) Do I get a order confirmation ?
Because of antispam companies & ISPs such as microsoft related domains continually blocking these emails, I cannot guarantee the majority of people will receive these receipts emails. While confirmation emails are sent out currently from my store and Stripe, you should assume you will not receive them. You will get a order confirmation number at the end of your checkout session. This is your confirmation number that we have received your order and payment. You need to make a note of that number you need it in order to track your package. Please see this topic for more information HERE. I may ultimately phaseout sending emails altogether. AYou can get your order history from your forum profile etc.

Q) How do I get my tracking number?
Tracking links are now posted at the end of your purchase. You need to make a note of that link because it will take you directly to your tracking information with the courier. If you did not write this down, you will have to sign up on the forum and link your forum account to your order history as outlined in the next question below. you can also see THIS page to directly access the tracking page. You do require your order number also.

Q) How do I get a order receipts and history?
You need to sign up for the forum and enter your last order number and email address in order to link your forum account to your email address and order history. Please see this topic for more information HERE.

Q) Why do I have to sign up for the forum to get my history?
You have to register "somewhere" in order to validate who you are. The alternative is making all your order information public which I'm sure you do not want do you? In order to save me writing a entire login and registration system which would take likely thousands of hours of work, I am just using the forum software to take care of login and registration aspects as it will likely be more secure than if I try and write the system from the ground up. You do not have to be a active member of the forum, but I am afraid you still have to register on the forum to recover your full order history & tracking.

Q) Can you email me my tracking number?
We are already email you the tracking number! if you do not receive them than your email provider or spam services blocking them. sending me an email asking for the tracking number will unfortunately not work. Simply because if the server cannot email you then I cannot email you either! it gets incredibly frustrating when people keep emailing me asking things and I cannot reply because your email provider is rejecting emails from me. I have ALWAYS replied to every single email and never ignored anyone up until this point. All correspondence should be done via the forum. Have to put the effort in and sign up I'm afraid if you did not write down your order number or tracking link when told to at the end of checkout. You are also told your tracking number and told to write it down at the end of checkout. I have spent a great deal of time writing simple tracking pages and integrating order history and tracking into the forum software to make it as easy as possible for people. There is only so much work I can do for "you" I'm afraid.

Q) Can you send me a tax invoice etc?
We are not VAT registered and do not charge VAT. So sending you such invoices would be pointless. I also cannot send you any sort of invoices other than what you get on checkout or from your order history. copies of your order can be obtained when you link your account to your forum profile. I cannot manually give you this information sorry. You need to do the work yourself. Or just make life easier and take screenshots for your own records after the store checkout. if you did not receive a email from my store or Stripe, then your email provider is blocking emails from me.

Q) What do you do with the profits from your store?
Unlike other sellers which just pocket the money, I reinvest 100% of the profits from my store into development or increasing my stock capabilities. The profit margins for a lot of my items is however extremely low. I do all the work for free, so technically I have never made any profit from all this and only ever made a loss. The prices I charge are just the minimum to make that project viable to produce. I spend a phenomenal amount of time trying to find items to add to my store which costs a fortune to purchase like the DB19 connectors. I bulk buy as much as I can, and I only get the money back when they have all sold. Truth be told I am £40,000 out of pocket currently just on un-sold stock in my store. Because I have been operating for a very long time, this value is slowly increased over the years. I have likely spent double that on machines and equipment over the years as well. Store sales also help to fund my website and the exxos forum, it all costs money!

Q) Can you build, fit, install, repair this or that machine or upgrade?
Short answer no. I get requests for this almost every day and as posted on the forum a few years back, I just have to say no to everyone unfortunately. I'm only one person and there is only so much work I can do in a day. My web store is soaking up more time than I have currently nevermind anything else going on in my life.

As posted on the forum recently, a bodged install of a DUALTOS board resulted in 40 hours of work of diagnostics and repair. A mediocre rate of £25 a hour would result in a £1,000 repair bill. Of course it is understandable people do not want to pay this amount. Unfortunately it is a incredible amount of work to diagnose problems with machines. Similar to assembling kits and fitting them, it can easily total a couple days worth of work where people do not generally want to pay a reasonable rate for the work to be done.

When it comes to diagnosing a totally dead machine it does not take hours it can take weeks. In the past I have done repairs generally for £50-£100, but again because of my R.S.I. I simply cannot physically do this work these days. I also have been diagnosing and repairing all sorts of motherboards for almost 30 years now and it is something I just simply do not want to do any more. The main problems with these motherboards as they are badly soldered. Simply taking a working machine and taking it apart and manhandling the motherboard, is enough to break the thing. Then you literally have to re-solder the entire board. It all takes a lot of time. Also please do not do that stupid "2inch drop" thing to "repair" your machine. These machines are 30+ years old and you are not going to be doing get any good at all dropping it!

The long and short of it is, if you are not experienced in soldering then simply find someone else to fit this stuff for you because if you attempt to yourself and destroy the machine, it will cost even more to fault find and repair it. It is just generally cheaper to buy a "new" machine.

Alternatively considering investing in one of the H5 Phoenix platform motherboards. As upgrades are a lot easier to fit and they have a lot of tweaks & fixes already built on. It will save you a lot of time and money in the future.

Q) Can you print instructions for me?
Sorry no. Aside from being very wasteful for paper, it would upset the postage calculations in the store and the standard sizes of shipping boxes we use. Unfortunately we cannot stock a unlimited amount of boxes for shipping various items. Also printers are generally problematical to maintain and can often take an entire day to get the things to work. My girlfriend who helps posting orders does noLout even own a printer nor does she have room for one. I would have to print them myself then take the paperwork to her on weekends. Often I would probably forget anyway. But it still causes problems with our payment and stock system because we would have a lot of outstanding orders which could get delayed for days or weeks. Also it would have to be chargeable for the time involved and of course all the paper. It just increases the costs unnecessarily. Also the instructions ( which are all posted online on my website) are not printer friendly and would be difficult to print out. Also it is a same problem as why manufacturers don't send driver CDs with items any more because the drives are generally several versions behind by the time the customer gets the item. sometimes there are mistakes or omissions in the instructions which can be immediately corrected on the website. Close the customer would have a outdated version and could cause problems. I also cannot preprint out endless thousands of pages and store them. We simply do not have the room. Some people think we are a huge company that can deal with all requests but unfortunately people forget this is mostly a hobby for myself and there is only so much I can do and only so much space I have. So I am afraid if you want printed instructions you will have to go on the website and print them for yourself.

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DISPATCH & POSTAGE FAQ
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Q) How do I check my order?
After checkout you will receive a order confirmation number which is a 32 charactor string. You need to keep this number safe as it is your order confirmation and reference number you will need in order to track your package. You really should register on the forum as you can gain full access to your order history and tracking easily. But I am also beta testing a single link tracking page for people who cannot be bothered to register. See the forum for more information HERE.

Q) How much does it cost to post to my country?
Postage prices are not quoted by email they are calculated directly in the web store. Add the items into your basket, view basket, and select your country from the drop-down menu. Postage prices are calculated and displayed on the basket page. Prices can typically vary from £5 to £25 depending on location in the world and weight of the package. All packages are sent tracked and this is not negotiable. Please don't email me complaining about prices, if you want to complain about that then contact the postal services!

Q) What are the transaction charges?
I couldn't keep footing the entire bill for the actual store running costs. So a small percent per order is also lumped onto the postage prices to help cover the running costs of the store. Typically this is 2.8% per order.

Please also note, I do not charge VAT on my store items. I don't get involved with VAT, if I did, store items would have to increase by 20%. So when people want to moan about prices, please don't forget you are getting VAT FREE prices already!

UPDATE 2023 - Due to the ever-increasing amount of people who do not fill out their addresses correctly or miss information off completely. I have started to charge a extra £1 for all the work involved in looking up addresses and entering them in correctly. We have always done this for free before. But about 90% people are not entering their addresses correctly any more. I'm starting to charge £1 for a service fee of manually looking up and editing people's addresses for them.I'm also having to spend time writing additional scripts for my web store for address verification this all takes time. Sorry to those people who will now get charged this fee as well, who have always entered their address correctly but unfortunately the lazy people have simply ruined that for everybody :(

Q) How fast do you dispatch items ?
Generally within a couple of days. Posting days are typically Monday, Tuesday, Friday. Orders before 1PM (UK time) are sent the same day if it falls on a listed posting day. Also note actual delivery is down to the postal system which can take anything from a few days to a few weeks depending if there is a full moon etc.

Q) My Package hasn't arrived yet ?
Royal Mail have a "delivery aim" of 5-7 days within the UK for example. Let me say that again ..Royal Mail have a "delivery aim" of 5-7 days. This doesn't mean your package will arrive next day or even a week! During busy times like Xmas times, packages will take considerably longer. Even during normal times, 1-4 weeks can be typical, in particular the further away from the UK you are. I suggest people keep a eye on the tracking to make sure you haven't missed the delivery as this happens often!

Unclaimed packages if not collected within 2 weeks will bounce back to me and then you will have to have your order re-shipped to you. So check your tracking at least once a week to be sure. I always send out tracking emails and it is up to you, the customer, to keep check on the status of your package. If you have not had your tracking email, likely it is in your spam box so you must check!

Please wait 2-3 weeks before bringing packages to my attention. Before that, keep checking your tracking URL sent to you. I can't give you anymore information that what is on that page. It also gets annoying when people ask "where is my package" after I have gone to the trouble to email them a tracking email in the first place! generally packages do turn up somewhere eventually.

Also note we are having a increasing problem of overseas people not filling out their address correctly! we try to police this as much as possible but we cannot be held responsible if you give us a incorrect address and your package gets lost! If you don't know your address, how do you expect us to ?

Please also note due to the virus, it is known that packages can take up to 3 months to arrive. You need to check your tracking number every week to see progress. Afraid it is just a waiting game and I cannot do anything about this!

Q) CANNOT SHIP ITEMS OVER 2KG/5KG (ERROR - NO POSTAGE OPTIONS) ?
When overseas items (outside of UK) go over 2KG weight, they would have to be shipped by parcelforce which is incredibly expensive (£50+ for example). Because of this, it is actually cheaper to send 2 separate packages which are both below 2KG in weight via Royalmail instead.

While it may seem odd to do 2 separate orders, believe me, its going to save you a lot of money over shipping a single heavier package. So the store will "error" and will not process your order until you get below 2KG weight.

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KITS FAQ
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Q) Are your kits assembled or not ?
In general it should be assumed the kits are not assembled unless otherwise stated. If in any doubt them please ask on the forum first!

Q) Can you assemble and fit kits to my motherboard ?
Unfortunately, in part due to time, and part to health issues, I simply can't do much soldering anymore. So ask for help on my forum for such services.

Q) How do I get help with install issues?
Please open a topic on the exxos forum where myself or the community will help you. Also check my website for guides. Clicking (I) buttons in the store will often take you to install guide pages.

Q) Can't you include item X,Y,X in the kit?
Short answer no. For example header pins are used in a lot of the kits. Which means I then have to buy multiple quantities for each kit which uses that header strip alone. This significantly increases the outlay per kit ( not all kits may even sell) but also takes up a monumental amount of room. Also it is a time taken to put hundreds of header strips in hundreds of different bags. I really wish I had the funds and storage space to do everything people want, but unfortunately I do not. So a lot of items are sold separately as again the example of the header pins, I can just give a single drawer full of them and they will get using multiple kits over time. Also note that in a lot of cases when a single part is holding up production of any particular kit, I tend to get nagged " can't you just sell it as is". Obviously people can obtain header pins from multiple all the hardware stores around the world. So there is no point me holding up production just for the sake of that one generic item.

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PAYMENT FAQ
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Q) My card was declined ?
You should get a error message as to why your card was declined on checkout. You will need to contact you bank and ask why your card wasn't allowed to be used via Stripe. There is nothing I can do about this sorry! It is down to your card issuer as they send the error codes to my store, where my webstore will relay the error on checkout.

Q) Will you sign me up to any emailing lists ?
Nope, and I actually mean no. Not like other sites where you say NO and you get spammed anyway. Such companies should be shot down. I'm far to busy/lazy to send out spam emails to people. The only emails I will send are order confirmation emails or if there is some problem with your order and I need to contact you.

Q) Do you take paypal ?
NO! After being a paypal customer since 2002 they permanently suspended my account for selling illegal mod hacks, which I wasn't. They also suspended my mothers ebay account aswell ,when she had never even sold anything online. Guilty by association! After a long drawn out battle of talking to idiots who didn't even check what I was selling, I gave up and moved to another payment system which is credit cards only. The new store is a lot better now and my fees and stock management systems and emails is a whole lot easier now. So paypal can fu*k off and good riddance!

Q) Do you sell on ebay ?
NO! There are some who sell my items on ebay such as John Cove, but nobody else is selling my items that I know about. I personally closed down my ebay shop in 2013 due to way to many scams by buyers. All ebay did to help was to suspended me for not being good enough. If ebay actually read any of the disputes then a 5 year old could see what the scammers were totally making up piles of BS. As I can't fix scams on ebay or talk to anyone with half a braincell, I left. I won't deal with companies who have absolutely no customer support or credibility to help honest working people. To many scams, to many fees, to many hoops to jump though, at end of it, just get punished by ebay. So ebay can fu*k off along with paypal.

Q) CAN YOU TAKE IBAN / BANK TRANSFERS?
No. I can only take credit card payments via my webstore. I understand a lot of people do not have credit cards, I'm afraid you will have to find a friend or family member who can help you out as I cannot take payments via any other method than my web store sorry!

But other sellers can so why can't you I hear you cry! Well picture this. My entire web store system is automated from taking orders to stock management, stock allocation and dispatch, tracking system etc etc. The entire thing is automated, so I have zero involvement with the operation of my own web store! crazy isn't it ? So when someone wants me to send them custom bank information, I have to spend time looking for it starters. Then spend time emailing people who could possibly not reply for a couple of weeks where I will totally forget about what is going on by then. Then people start nagging me " have you got the payment yet, have you got the payment yet" every couple of days. Where I then end up logging into my bank account two or three times a day to see if the payment has gone in yet. after all messing about, what they wanted to order is probably gone out of stock by then anyway. Which then just causes even more problems and delays which can drag on for literally months.

For one I have R.S.I. and I cannot endlessly use the PC all day like this any more.I can type about two sentences by hand that is a threshold of pain for me these days! A lot of the heavy lifting I use voice recognition but I do have to manually do a lot of corrections as well. Anyway, if there was a couple of people sending bank payments would get confusing who is for what payment. Which then further takes time and effort to resolve. By this time I probably replied to 20 emails of people nagging if I have had their payment yet. Then when it does not into my account I then have to spend more time trying to figure out what went wrong. Where people will then start accusing me of stealing their money when they think I have it, when I do not. Then comes the abusive emails generally. Finally I figure out what the payment is and then have to manually take items of stock from the database. Then I have to print out the order and take it to my girlfriend who lives 40 miles away she packages the boxes up for me again because I cannot do it because of my RSI. We just throws a spanner in the works because it is a order which has not gone through the official order system. then generally by this time it's "Can I add something else onto the order to save postage" . all the postage calculations are done automatically by server scripts, doing this manually means I do not know how heavy a packages until I box it up and then have to work it out manually which again takes even more time. It is difficult to give people a postage price in advance of boxing it up. . Then as there is no official entry for the order in the database I have to manually create one so order tracking can be annually entered. Then I have to email this information to people, who probably don't check their emails anyway. then there is the problem as may get charged for the transaction which I then have to take into account. Overall this can drag on for several weeks. It just creates total chaos. So overall, no thanks.

As I said earlier, the order system is automated. So everything happens instantly and efficiently. This helps to keep prices down in my store because there is no "human processing" required (other than physically boxing the items up and posting it). If there was all things to deal with as well, I would have to employ someone which would mean I would have to double the prices in my store cover all the costs.

Q) CAN I CHANGE MY ORDER?
Unfortunately I cannot do this as the entire webstore system is automated and I do not process orders myself. More information here https://www.exxosforum.co.uk/forum/viewtopic.php?f=90&t=3792

Q) I CANNOT CHECKOUT?
Assuming your credit card has not been declined, generally most problems are with mobile browsers. A lot of them do not function correctly or do not handle cookies correctly. In such cases your basket contents can disappear between your basket and checkout page for example. Sometimes a store will pick up on this and give you a error such as "invalid item codes" or "cookie contents corrupted". Also note some antivirus programs block cookies and can even block the payment processor pages. If you cannot solve such issues, you will have to use a desktop computer or ask someone else to do the order for you.

Q) DO YOU STORE MY CREDIT CARD INFORMATION ?
No. All payment processing is done via the Stripe payment processing services. No credit card information is passed through my webshop or server whatsoever.

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OUT OF STOCK ITEMS
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Q) CAN I PLACE ITEMS ON BACK ORDER ?
Sorry no. With my time so limited I can't say when/if out of stock items will be produced again.

Q) WHEN WILL OUT OF STOCK ITEMS BE BACK IN STOCK?
I really cannot say. I try to replace stocks as quick as possible, but my free time is limited. There are over 200 items in my store and that in itself is a full time job to keep stock levels up. I do try to post information what is currently being worked on on the forum. https://www.exxosforum.co.uk/forum/viewtopic.php?f=90&t=2144

Things which do not sell more than a couple of per year for example, I am less inclined to replace those stocks quickly.I also have constant battles obtaining parts for items so there can be any number of factors preventing items from appearing back in stock.

Items do get discontinued if I am unable to secure stock or lack of interest in items.such information is always posted on the forum https://www.exxosforum.co.uk/forum/viewforum.php?f=90

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SALE TERMS
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Q) DO YOU OFFER WARRANTY?
It is a huge problem to offer warranty in a lot of cases because most of my kits the customer assembles and fits themselves which is beyond my control. Also machines are generally 30+ years old and can fail at any time anyway. If the customer is convinced the item is faulty, they are welcome to send it back to retest. If this found faulty due to something I have done, and of course it will be repaired or replaced. However if it is found faulty at the customers hand, the item will not be replaced and be subject to repair and return postage costs.

Q) PRODUCTS SOLD IN STORE
Products sold are prototypes,WIP (Work In Progress) ,Alpha, Beta, Test designs, but not limited to. As such you the buyer accept there cannot be any guarantees that any items given or sold will work in your machine or function as you expect.

Q) DOES YOUR STORE USE COOKIES ?
Yes. The only information which is used in the cookies is to store your basket contents. no personal information of any kind is stored or processed with cookies. If you do not agree to the cookie terms then please do not order from the store.

Q) WILL I GET CHARGED IMPORT TAX?
I really cannot say as all the tax systems vary around the world and are constantly changing. The courier will generally send you a tax invoice to pay for your goods. If you do not pay this invoice in a timely manner, your goods will either be returned to us or destroyed. As such I cannot accept any responsibility for any failures in paying such bills, or the amount of import taxes or charges you may be required to pay. Typically this is about 20% + admin charges.

There are sometimes posts on the forum relating to taxes and charges but this is only for guidance only and information could may well be outdated. https://www.exxosforum.co.uk/forum/viewtopic.php?f=90&t=3693

Q) DO I GET SUPPORT ?
Support is via the exxos forum community only. I regret I cannot do "one on one" support anymore due to time and health issues. If you need a lot of help, there are people on the forum who will diagnose and help you fix issues which can bea chargable service if you physically need to ship items to be fixed or diagnosed.

Q) THINGS WHICH "DON'T WORK"
You need to be reasonably competent to install and work these vintage systems and hardware modifications. Unfortunately a lot of people think they can do the work and end up damaging their system! In such events we don't know what you did, so we cannot really solve this problem for you. You will have to ship your machine to someone who can diagnose and repair it for you. If you are in any doubt, please DO NOT attempt to install any upgrade yourself and get a professional to do it for you. Preferably one of the respected people on the exxos forum who have experience upgrading Atari machines. Please note repairing and upgrading machines is not a service I personally offer any more.

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EXXOS STORE HELP
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What the buttons are for :

(i) buttons will take you to the install page of that product (if appliciable)

(#) Buttons will copy the current item link into the clipboard (pasting it in will scroll direct to that product on page load). You can also copy the main section headers such as BOOSTERS, ROM, RAM etc. If the link is used once the page is already loaded the screen will not scroll.

(^) buttons will take you to the top of the store page.

Buying items is done buy entering a quantity (such as 1) into the box and clicking the BUY button. This item will be added into your basket. Out of stock items are not purchasable (not even for back order).

VIEW BASKET will load your basket contents and show the checkout button. You will have a pop up to take your card payment. After payment your order will be placed and you will receive a email of your order as confimation. You will get a email when your order ships (typically within 1 week) with your tracking code.

CLEAR BASKET will clear your basket contents.

NOTE - Your basket is saved into a cookie on your PC, if you have cookies disabled then you will lose your basket contents when you close the browser.

CLEARING ITEMS FORM BASKET
Simply put 0 in the quantity box and click buy. This will "buy zero" and thus remove it from your basket.

REFRESH BUTTON ON BASKET PAGE

You should always refresh your basket before checkout. This updates the stock levels and will adjust your basket and inform you of changes before you checkout.