I CAN NO LONGER GIVE SUPPORT VIA EMAIL FOR KIT INSTALLS & ISSUES. PLEASE OPEN A TOPIC ON MY FORUM.
PLEASE READ THE FAQ BELOW TO SEE IF YOUR QUESTION HAS BEEN ANSWERED ALREADY!
If you need to contact me for any other reason, then please go back to my homepage and scroll to the bottom other contact me page.
Q) Can you send cheaper post ?
While there may be some cheaper couriers, I have to automate my store as much as possible to keep things moving along efficiently. I can't take multiple days off work each month waiting for couriers to pickup packages for example. . My girlfriend mostly walks to the post office to post packages when she has chance (she doesn't drive, so takes her about 20mins each way) .So we are limited to where we can get to each day to post packages. Overall it would just create more work & hassle for us which I simply do not want. So its just not viable to offer any other options , sorry! Also note that the postage price also includes other amounts, such as packing and store running fees.
Q) Can't you offer free postage ?
So if you buy a switch which costs £1 from my store, and £2.50 to post, why on earth would I sell the item as it would cost me £1.50 each sale. So free postage on the £1 item would have to become £3.50 in order to not make me lose money on the sale. So now if you order 2 switches, it now costs you £7! Paying for postage for 2 switches would be £2+£4.50 = 6.50. So you actually just saved 50p! Order 10 switches and its £10 + £4.50 postage, so £14.50. If free postage was done, the cost would be £3.50 x 10 = £30.50!! Nobody is going to post a £1 item which costs them £2 or more to post. RoyalMail do not post items for free do they ? If they posted everyone's items for free, they would go bankrupt in a few days. Same with the sellers, the buyer ALWAYS pays for postage regardless of "window dressing".
Anyone who buys multiple items with "free postage" is actually being ripped off. This is all to common on popular online stores who are only interested in ripping off their customers for maximum profit. I am not in the trade of ripping off people, All the prices I list have been very carefully worked out to give the buyer the best overall value.
Q) How much does it cost to post to my country?
Q) Can you send faster post?
Q) Your postage prices are FUBAR
since the new store went online in September 2019?
Q) What are the transaction
Please also note, I do not charge VAT on my store items. I don't get involved with VAT, if I did, store items would have to increase by 20%. So when people want to moan about prices, please don't forget you are getting VAT FREE prices already!
Q) How fast do you dispatch items ?
Q) Do I get a order confirmation ?
Please note, a lot of people who have a tracking email, either do not read it, or never see it due to it being identified as spam. So PLEASE check your spam folders for tracking information. Then you can check the progress of your package yourself.
Also note that you should check your emails at least once a week and check your tracking as a lot of times packages are not delivered due to the customs being "not at home". If tracking is not checked and your package is not delivered, then after 2 weeks of being "unclaimed" the package will be returned to myself and you will have to pay again for return shipping. So PLEASE keep a eye on your tracking information.
Q) My Package hasn't arrived yet ?
Unclaimed packages if not collected within 2 weeks will bounce back to me and then you will have to have your order re-shipped to you. So check your tracking at least once a week to be sure. I always send out tracking emails and it is up to you, the customer, to keep check on the status of your package. If you have not had your tracking email, likely it is in your spam box so you must check!
Please wait 2-3 weeks before bringing packages to my attention. Before that, keep checking your tracking URL sent to you. I can't give you anymore information that what is on that page. It also gets annoying when people ask "where is my package" after I have gone to the trouble to email them a tracking email in the first place!
I never understood why people take the time to email me asking where their package is, when they already have the tracking email and only have to click the link! This just creates the buyer more work in actually sending me a email, and creates me more work as I then have to tell them information they already have. Even more bizarre is people asking how long their package will take to arrive, I don't have any more information than the tracking link provided by the courier and I don't have a crystal ball either! If you want to moan at someone, moan at Royal Mail, as I do not work for them! https://personal.help.royalmail.com/app/contact
Q) Are your kits assembled or not ?
Q) Can you assemble and fit kits to my motherboard
Q) Do your sales profits really go back into more
kits developments ?
Q) Can't you sell items cheaper or give me a discount?
People need to realise this is not mass produced hardware which costs £1 to make and sells for £65! Looking the the "big picture" I have £2,000 worth of stock in those 4MB kits alone. I need to sell over 30 of them to actually break even with what I paid to have them built! Multiply that by every other kit I designed and built and you can soon realise how these costs spiral out of control. All money I am probably never going to get back.
I always try to push prices down, but it is not easy. Most items I sell have development costs lumped onto the selling price. So the first batchs of items are likely to be the most expensive until I recover the money back I invested in that project. Later batches on some items may well be cheaper eventually.
I am also tired of competing with junk sold around the Internet. Those sellers are in it for profit only and are normally selling untested or poor quality items. Unfortunately a lot of buyers go for the cheaper option which is just another nail in the coffin for hardware developers like me. I can only continue while I get sales form my store. It the books don't balance, then I will be forced to close shop.
Q) Can you help me fix my machine ?
See my forum for more information. https://www.exxoshost.co.uk/forum/viewtopic.php?f=20&t=1182
Please open up a topic on my forum for aid in fixing your machine. https://www.exxoshost.co.uk/forum/viewforum.php?f=23
Also see there are already a lot of repair information posted for common issues https://www.exxoshost.co.uk/forum/viewforum.php?f=17
Q) My card was declined ?
Q) Will you sign me up to any emailing lists ?
Q) Do you take paypal ?
Q) Do you sell on ebay ?
Q) CAN YOU TAKE IBAN / BANK TRANSFERS?
Q) DO YOU OFFER WARRANTY?
If the customer is convinced the item is faulty, they are welcome to send it back retest. If this found faulty due to something I have done, and of course it will be repaired or replaced. However if it is found faulty at the customers hand, the item will not be replaced and be subject to repair and return postage costs.
Q) CANNOT SHIP ITEMS OVER 2KG/5KG (ERROR - NO
POSTAGE OPTIONS) ?
While it may seem odd to do 2 separate orders, believe me, its going to save you a lot of money over shipping a single heavier package. So the store will "error" and will not process your order until you get below 2KG weight.
Q) THE KITS PRICE I WAS BILLED IS DIFFERENT THAN LISTED IN THE STORE?
(i) buttons will take you to the install page of that product (if appliciable)
(#) Buttons will copy the current item link into the clipboard (pasting it in will scroll direct to that product on page load). You can also copy the main section headers such as BOOSTERS, ROM, RAM etc. If the link is used once the page is already loaded the screen will not scroll.
(^) buttons will take you to the top of the store page.
Buying items is done buy entering a quantity (such as 1) into the box and clicking the BUY button. This item will be added into your basket. Out of stock items are not purchasable (not even for back order).
VIEW BASKET will load your basket contents and show the checkout button. You will have a pop up to take your card payment. After payment your order will be placed and you will receive a email of your order as confimation. You will get a email when your order ships (typically within 1 week) with your tracking code.
CLEAR BASKET will clear your basket contents.
NOTE - Your basket is saved into a cookie on your PC, if you have cookies disabled then you will lose your basket contents when you close the browser.
CLEARING ITEMS FORM BASKET
Simply put 0 in the quantity box and click buy. This will "buy zero" and thus remove it from your basket.
REFRESH BUTTON ON BASKET PAGE
You should always refresh your basket before checkout. This updates the stock levels and will adjust your basket and inform you of changes before you checkout.
There are 2 options on checkout, place order on out of stock items, or cancel order on out of stock items. While refreshing the basket before checkout should be fine, there is no guarantee that someone else has ordered the same item and the same time. In which case the system works on a "first come first served" basis.
Because items can go out of stock by the time in takes to complete the order, the 2 options are a backup measure. For example, if user A ordered 10 items and there are 10 items in stock, all is fine. But, if user B orders 1 of those 10 items and enters credit card and checkout information faster than user A, then at that point in time there are now only 9 items in stock that user A can purchase. So a choice has to be made before checkout what the action should be for such scenarios.
It is unlikely with such low "sales traffic" to the store that it will become a problem. Though as it takes a huge amount of time to build items for my store, its possible only 1 or 2 items may be in stock. Should several people order the same items, then "first come first served" will take affect. In light of such issues, All customers can chose to continue orders on out of stock items, or abort the order.
CAN I PLACE ITEMS ON BACK ORDER ?
While I used to do this, I am no longer taking orders for out of stock items. Problem is, with my time so limited I can't say when/if out of stock items will be produced again. It can often take a few weeks to a few months to complete such orders and it just causes to much confusion when I have a lot of orders which I cannot complete. Then it causes issues as I have to keep notes of what has sent, what hasn't sent,.Then several people start emailing asking "when will it be sent", I simply don't know! So then I get into issuing refunds, emailing people, then taking the backlash from people if they waited 6 months and I canceled the order. Overall it causes to much work and headaches. So I simply had to stop doing it.
As mentioned above in ordering options, buyers can opt to ship in stock items, or cancel the order. If you are unsure, select cancel order option. Otherwise, keep a eye on the news on my forum as to what I am working on. Or check my store every couple of weeks to see if the item has come back into stock again.
WHEN WILL OUT OF STOCK ITEMS BE BACK IN STOCK?
I really cannot say. I try to replace stocks as quick as possible, but my free time is limited. There are over 160 items in my store and that in itself is a full time job to keep stock levels up. Add ontop of that I normally have a back-log of repairs to do, get countless emails to reply to each day, trying to design several new products.. it means I don't always have time at all to work on stock levels. I am only one person and there is only so much I can do each day!
In general if a item is out of stock, check back about once a week and see if it comes back in stock. Generally once stock levels get low, I will try and make it a priority to put together more of those kits.
If something has been out of stock for a while then you can email and check if all else fails. Some items I may not produce often due to lack of demand for that item. I may be unaware people are waiting for items which are out of stock for a long time. Also, keep a eye on the news on my forum as to what I am working on.
END OF LIFE & DISCONTINUED PRODUCTS
Unfortunatly I cannot keep up with every item I sell anymore. So when a new item is produced, something else will simpley not get produced again. Items which have been slow to sell over the years are likely not going to be produced again.
CAN I CHANGE MY ORDER AFTER PAYMENT ?
Unfortunately not sorry. If you forgot to order a item, then you will have to place a new order for it. Or just make sure you don't miss any items off in the first place :)
SITE IS NOT TRUSTED
As long as "https" is in the URL (not just "http")
then the store is secure. Unfortunately some browsers go into panic mode
if there isn't a valid certificate in the "general database".
While my site has one, it expires every couple of months and I have to
renew ( long story, will fix eventually) when the certificate expires,
it will fall back to a "self assigned" certificate which is
generated from my server. Unfortunately some browsers will see my own
certificate as fake and go into melt down. Really its just "Red tape
BS" which I have to jump though. The store should always redirect
to a https connection anyway and you should never use a HTTP connection
if it says so in the URL bar, only checkout with HTTPS.
DO YOU STORE MY CREDIT CARD DETAILS?
Nope! In fact your card details don't even "touch" my own server (exxoshost).
WHAT IS THE BROWSER SUPPORT FOR THE STORE ?
According to my site logs 80% of traffic uses Chrome, So my webstore was created using it. I have however done some limited testing with Opera 40, FireFox 43 (on nope its 48 now, seesh!) , Internet Exploder 11. I can't predict how other browsers will work, and likely vastly lesser versions of browsers will most likely fail.
I GET COOKIE CORRUPTION SOMETIMES ?
Cookies are used to store your order basket. If your browsers corrupts or doesn't store cookies then you will get a warning and the store will re-load and try to create a new cookie. The store will not function without cookies enabled!
Also cookie corruption may happen after a store update. Sometimes I may need to tweak the cookie scripts so old cookies (which are old basket contents) will become in effect corrupted. The store tries to check for errors and will create a new cookie and warn you of the problem. In general this is nothing to worry about anyway.
As a side note, cookies only store your basket contents. No personal information of any kind is stored.