I CAN NO LONGER GIVE SUPPORT VIA EMAIL FOR KIT INSTALLS & ISSUES. PLEASE OPEN A TOPIC ON MY FORUM.

SEE HERE FOR MORE INFORMATION.

PLEASE READ THE FAQ BELOW TO SEE IF YOUR QUESTION HAS BEEN ANSWERED ALREADY!

If you need to contact me for any other reason, then please go back to my homepage and scroll to the bottom other contact me page.

http://www.exxoshost.co.uk/atari/

 

 

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POSTAGE COSTS FAQ
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Q) Can you send cheaper post ?
A) Short answer no. Generally the postage prices I charge *is* the cheapest method. In order to protect you (the buyer) and myself (the seller) against such poor operating conditions by the postal services, I only send tracked and/or signed service which generally adds just £1 onto the price. I only send 1ST class or "airmail" and don't ship by boat which can take 1-2 months in most cases.

While there may be some cheaper couriers, I have to automate my store as much as possible to keep things moving along efficiently. I can't take multiple days off work each month waiting for couriers to pickup packages for example. . My girlfriend mostly walks to the post office to post packages when she has chance (she doesn't drive, so takes her about 20mins each way) .So we are limited to where we can get to each day to post packages. Overall it would just create more work & hassle for us which I simply do not want. So its just not viable to offer any other options , sorry! Also note that the postage price also includes other amounts, such as packing and store running fees.

Q) Can't you offer free postage ?
A) Realistically, when is anything free ? online stores have brainwashed its buyers into going for "free postage". All that happens is the postage price gets lumped onto the item price. This gives the impression of "free postage" but its pure nonsense.

So if you buy a switch which costs £1 from my store, and £2.50 to post, why on earth would I sell the item as it would cost me £1.50 each sale. So free postage on the £1 item would have to become £3.50 in order to not make me lose money on the sale. So now if you order 2 switches, it now costs you £7! Paying for postage for 2 switches would be £2+£4.50 = 6.50. So you actually just saved 50p! Order 10 switches and its £10 + £4.50 postage, so £14.50. If free postage was done, the cost would be £3.50 x 10 = £30.50!! Nobody is going to post a £1 item which costs them £2 or more to post. RoyalMail do not post items for free do they ? If they posted everyone's items for free, they would go bankrupt in a few days. Same with the sellers, the buyer ALWAYS pays for postage regardless of "window dressing".

Anyone who buys multiple items with "free postage" is actually being ripped off. This is all to common on popular online stores who are only interested in ripping off their customers for maximum profit. I am not in the trade of ripping off people, All the prices I list have been very carefully worked out to give the buyer the best overall value.

Q) How much does it cost to post to my country?
A) Postage prices are not quoted by email they are calculated directly in my web store. Add the items into your basket, view basket, and select your country from the drop-down menu. Postage prices are calculated and displayed on the basket page. Prices can typically vary from £5 to £22 depending on location in the world and weight of the package. All packages are sent tracked and this is not negotiable. Please don't email me complaining about prices, if you want to complain about that then contacts the postal services!

Q) Can you send faster post?
A) Short answer no. While I could send UPS for example, for overseas it can cost £30-£60 to post items. So often its not worth the extra cost. Often emails and quotes can go back and forth for a week even discussing postage costs. Also as I personally do not process the order, it would take a week for me to pickup the package where I have to stay at home all day for the collection, Which is difficult because my work changes hourly. So it could be another week before I could arrange to be at home for the collection (and no I'm not driving 2 hours to a drop off point either).

Q) Your postage prices are FUBAR since the new store went online in September 2019?
A) Actually they are not. They are more accurate now than the previous store. The original store actually had fixed (flat rate) postage prices and never took into account multiple item purchases. For example if it cost £20 to post a PSU somewhere, and the buyer ordered 2, the postage would still remain at £20. So I could lose about £5 on postage costs on such orders. The new store is based on weight and accurately works out costs. This isn't because I increased the costs, they are just worked out properly now and I am not footing the loss! This means some orders may well be more expensive than before, but some others may well now be cheaper. Packing costs are now more accurately taken into account.

Q) What are the transaction charges?
A) I couldn't keep footing the entire bill for the actual store running costs. So a small percent per order is also lumped onto the postage prices to help cover the running costs of the store. Typically this is just 1.5% per order. My old store actually charged a flat rate of about £1 anyway, which was lumped onto the postage costs. So orders below about £70 will actually result in slightly cheaper fees than before. For example, a £10 order value would now be 15p fees and not £1 as before. Orders over about £70, there will be a small increase in price. Typically for a £100 order, the extra fees would still only be 45p.

Please also note, I do not charge VAT on my store items. I don't get involved with VAT, if I did, store items would have to increase by 20%. So when people want to moan about prices, please don't forget you are getting VAT FREE prices already!

 

 

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DISPATCH FAQ
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Q) How fast do you dispatch items ?
A) Generally 1-7 days for dispatch. I do try to send packages as quick as possible though, generally same day if ordered before 1pm. Also note actual delivery is down to the postal system which can take anything from a few days to weeks depending if there is a full moon etc.

Q) Do I get a order confirmation ?
You should get a order confirmation after payment and tracking email once the package is sent. The order will be checked and then packaged. When your order is posted (which can take a few days) you should get a tracking number via email. So please check you are not blocking any emails from my server and check you are not missing emails due to them being incorrectly placed in your spam folder. Tracking emails are always sent when order is dispatched which is typically within a couple of days.

Please note, a lot of people who have a tracking email, either do not read it, or never see it due to it being identified as spam. So PLEASE check your spam folders for tracking information. Then you can check the progress of your package yourself.

Also note that you should check your emails at least once a week and check your tracking as a lot of times packages are not delivered due to the customs being "not at home". If tracking is not checked and your package is not delivered, then after 2 weeks of being "unclaimed" the package will be returned to myself and you will have to pay again for return shipping. So PLEASE keep a eye on your tracking information.

Q) My Package hasn't arrived yet ?
Royal Mail have a "delivery aim" of 5-7 days within the UK for example. Let me say that again ..Royal Mail have a "delivery aim" of 5-7 days. This doesn't mean your package will arrive next day or even a week! Also dispatch day itself, plus weekends are not countable as a "day". During busy times like Xmas times, packages will take considerably longer. Even during normal times, 1-4 weeks can be typical, in particular the further away from the UK you are. I suggest people keep a eye on the tracking to make sure you haven't missed the delivery as this happens often!

Unclaimed packages if not collected within 2 weeks will bounce back to me and then you will have to have your order re-shipped to you. So check your tracking at least once a week to be sure. I always send out tracking emails and it is up to you, the customer, to keep check on the status of your package. If you have not had your tracking email, likely it is in your spam box so you must check!

Please wait 2-3 weeks before bringing packages to my attention. Before that, keep checking your tracking URL sent to you. I can't give you anymore information that what is on that page. It also gets annoying when people ask "where is my package" after I have gone to the trouble to email them a tracking email in the first place!

I never understood why people take the time to email me asking where their package is, when they already have the tracking email and only have to click the link! This just creates the buyer more work in actually sending me a email, and creates me more work as I then have to tell them information they already have. Even more bizarre is people asking how long their package will take to arrive, I don't have any more information than the tracking link provided by the courier and I don't have a crystal ball either! If you want to moan at someone, moan at Royal Mail, as I do not work for them! https://personal.help.royalmail.com/app/contact


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KITS FAQ
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Q) Are your kits assembled or not ?
A) In general it should be assumed the kits are not assembled unless otherwise stated. If in any doubt them please email me.

Q) Can you assemble and fit kits to my motherboard ?
A) Unfortunately, in part due to time, and part to health issues, I simply can't do much soldering anymore. So ask for help on my forum for such services.

Q) Do your sales profits really go back into more kits developments ?
A) Of course. Unlike other Atari sellers, I do not pocket any profits made by any items on this page. I do not make these kits for profit. I do these kits as a hobby and to learn new things. When I make a sale it recovers my expenses of what it cost to produce previous kits and helps fund more development. So please help support future projects by making a purchase. Help keep new hardware developments in the making! Or go buy stuff elsewhere to save a couple $$ and watch one of the few remaining Atari hardware developers vanish!

Q) Can't you sell items cheaper or give me a discount?
People do not realise I make basically nothing on these kits already. If I sold items much cheaper it would be actually costing me per sale and I would vanish shortly thereafter as I can't afford to take anymore loss producing these kits. There isn't just the cost involved in producing kits, but also equipment purchased to develop that kit, plus various parts and revisions of the PCB for example. If I make 3 revisions of the PCB, and its £100 per PCB order, then thats £300 I have to spread over the cost of final production PCBs. The V2 booster PCB cost several hundred pounds in prototype costs, nevermind various parts and machines I had to buy for development.

People need to realise this is not mass produced hardware which costs £1 to make and sells for £65! Looking the the "big picture" I have £2,000 worth of stock in those 4MB kits alone. I need to sell over 30 of them to actually break even with what I paid to have them built! Multiply that by every other kit I designed and built and you can soon realise how these costs spiral out of control. All money I am probably never going to get back.

I always try to push prices down, but it is not easy. Most items I sell have development costs lumped onto the selling price. So the first batchs of items are likely to be the most expensive until I recover the money back I invested in that project. Later batches on some items may well be cheaper eventually.

I am also tired of competing with junk sold around the Internet. Those sellers are in it for profit only and are normally selling untested or poor quality items. Unfortunately a lot of buyers go for the cheaper option which is just another nail in the coffin for hardware developers like me. I can only continue while I get sales form my store. It the books don't balance, then I will be forced to close shop.

 

 

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SERVICE & REPAIRS FAQ
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Q) Can you help me fix my machine ?
I am sorry but I just do not have time or motivation to fix peoples machines anymore. I don't even have time to fix my own machines.

See my forum for more information. https://www.exxoshost.co.uk/forum/viewtopic.php?f=20&t=1182

Please open up a topic on my forum for aid in fixing your machine. https://www.exxoshost.co.uk/forum/viewforum.php?f=23

Also see there are already a lot of repair information posted for common issues https://www.exxoshost.co.uk/forum/viewforum.php?f=17

 

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OTHER STUFF
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Q) My card was declined ?
You should get a error message as to why your card was declined on checkout. You will need to contact you bank and ask why your card wasn't allowed to be used via Stripe. There is nothing I can do about this sorry! It is down to your card issuer as they send the error codes to my store, where my webstore will relay the error on checkout.

Q) Will you sign me up to any emailing lists ?
Nope, and I actually mean no. Not like other sites where you say NO and you get spammed anyway. Such companies should be shot down. I'm far to busy/lazy to send out spam emails to people. The only emails I will send are order confirmation emails or if there is some problem with your order and I need to contact you.

Q) Do you take paypal ?
NO! After being a paypal customer since 2002 they permanently suspended my account for selling illegal mod hacks, which I wasn't. They also suspended my mothers ebay account aswell ,when she had never even sold anything online. Guilty by association! After a long drawn out battle of talking to idiots who didn't even check what I was selling, I gave up and moved to another payment system which is credit cards only. The new store is a lot better now and my fees and stock management systems and emails is a whole lot easier now. Read all about it HERE and HERE. So paypal can fu*k off and good riddance!

Q) Do you sell on ebay ?
NO! There are some who sell my items on ebay such as John Cove, but nobody else is selling my items that I know about. I personally closed down my ebay shop in 2013 due to way to many scams by buyers. All ebay did to help was to suspended me for not being good enough. If ebay actually read any of the disputes then a 5 year old could see what the scammers were totally making up piles of BS. As I can't fix scams on ebay or talk to anyone with half a braincell, I left. I won't deal with companies who have absolutely no customer support or credibility to help honest working people. To many scams, to many fees, to many hoops to jump though, at end of it, just get punished by ebay. So ebay can fu*k off along with paypal. Read all about ebay HERE.

Q) CAN YOU TAKE IBAN / BANK TRANSFERS?
Unfortunately I can only take payments via my webstore currently. I no longer accept paypal (that would be the definition of insanity if I did!) and I cannot take IBAN etc. I understand a lot of people do not have credit cards, I'm afraid you will have to find a friend or family member who can help you out as I cannot take payments via any other method the my web store sorry!

Q) DO YOU OFFER WARRANTY?
It is a huge problem to offer warranty in a lot of cases because most of my kits the customer assembles and fits themselves which is beyond my control. Also machines are generally 30 years old and can fail at any time anyway.

If the customer is convinced the item is faulty, they are welcome to send it back retest. If this found faulty due to something I have done, and of course it will be repaired or replaced. However if it is found faulty at the customers hand, the item will not be replaced and be subject to repair and return postage costs.

Q) CANNOT SHIP ITEMS OVER 2KG/5KG (ERROR - NO POSTAGE OPTIONS) ?
When overseas items (outside of UK) go over 2KG weight, they would have to be shipped by parcelforce which is incredibly expensive (£50+ for example). Because of this, it is actually cheaper to send 2 separate packages which are both below 2KG in weight via Royalmail instead.

While it may seem odd to do 2 separate orders, believe me, its going to save you a lot of money over shipping a single heavier package. So the store will "error" and will not process your order until you get below 2KG weight.

Q) THE KITS PRICE I WAS BILLED IS DIFFERENT THAN LISTED IN THE STORE?
In general the prices listed in the store should be what you are billed. However, prices are updated in real time and could vary. For example, if you have your basket page open all day, and the price for the kit changes (could be cheaper or more expensive) and you checkout hours later, the checkout scripts obtains prices from the server stock list, not what is currently listed on your screen. This is why there is a REFRESH button in the basket to make sure prices and stock levels are current on your screen before checkout. Though it is highly unlikely this situation will occur anyway.

 

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NEW EXXOS STORE HELP
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WHATS NEW

(i) buttons will take you to the install page of that product (if appliciable)

(#) Buttons will copy the current item link into the clipboard (pasting it in will scroll direct to that product on page load). You can also copy the main section headers such as BOOSTERS, ROM, RAM etc. If the link is used once the page is already loaded the screen will not scroll.

(^) buttons will take you to the top of the store page.

Buying items is done buy entering a quantity (such as 1) into the box and clicking the BUY button. This item will be added into your basket. Out of stock items are not purchasable (not even for back order).

VIEW BASKET will load your basket contents and show the checkout button. You will have a pop up to take your card payment. After payment your order will be placed and you will receive a email of your order as confimation. You will get a email when your order ships (typically within 1 week) with your tracking code.

CLEAR BASKET will clear your basket contents.

NOTE - Your basket is saved into a cookie on your PC, if you have cookies disabled then you will lose your basket contents when you close the browser.

 

CLEARING ITEMS FORM BASKET

Simply put 0 in the quantity box and click buy. This will "buy zero" and thus remove it from your basket.

 

REFRESH BUTTON ON BASKET PAGE

You should always refresh your basket before checkout. This updates the stock levels and will adjust your basket and inform you of changes before you checkout.

 

ORDERING OPTIONS

There are 2 options on checkout, place order on out of stock items, or cancel order on out of stock items. While refreshing the basket before checkout should be fine, there is no guarantee that someone else has ordered the same item and the same time. In which case the system works on a "first come first served" basis.

Because items can go out of stock by the time in takes to complete the order, the 2 options are a backup measure. For example, if user A ordered 10 items and there are 10 items in stock, all is fine. But, if user B orders 1 of those 10 items and enters credit card and checkout information faster than user A, then at that point in time there are now only 9 items in stock that user A can purchase. So a choice has to be made before checkout what the action should be for such scenarios.

It is unlikely with such low "sales traffic" to the store that it will become a problem. Though as it takes a huge amount of time to build items for my store, its possible only 1 or 2 items may be in stock. Should several people order the same items, then "first come first served" will take affect. In light of such issues, All customers can chose to continue orders on out of stock items, or abort the order.

 

CAN I PLACE ITEMS ON BACK ORDER ?

While I used to do this, I am no longer taking orders for out of stock items. Problem is, with my time so limited I can't say when/if out of stock items will be produced again. It can often take a few weeks to a few months to complete such orders and it just causes to much confusion when I have a lot of orders which I cannot complete. Then it causes issues as I have to keep notes of what has sent, what hasn't sent,.Then several people start emailing asking "when will it be sent", I simply don't know! So then I get into issuing refunds, emailing people, then taking the backlash from people if they waited 6 months and I canceled the order. Overall it causes to much work and headaches. So I simply had to stop doing it.

As mentioned above in ordering options, buyers can opt to ship in stock items, or cancel the order. If you are unsure, select cancel order option. Otherwise, keep a eye on the news on my forum as to what I am working on. Or check my store every couple of weeks to see if the item has come back into stock again.

 

WHEN WILL OUT OF STOCK ITEMS BE BACK IN STOCK?

I really cannot say. I try to replace stocks as quick as possible, but my free time is limited. There are over 160 items in my store and that in itself is a full time job to keep stock levels up. Add ontop of that I normally have a back-log of repairs to do, get countless emails to reply to each day, trying to design several new products.. it means I don't always have time at all to work on stock levels. I am only one person and there is only so much I can do each day!

In general if a item is out of stock, check back about once a week and see if it comes back in stock. Generally once stock levels get low, I will try and make it a priority to put together more of those kits.

If something has been out of stock for a while then you can email and check if all else fails. Some items I may not produce often due to lack of demand for that item. I may be unaware people are waiting for items which are out of stock for a long time. Also, keep a eye on the news on my forum as to what I am working on.

 

END OF LIFE & DISCONTINUED PRODUCTS

Unfortunatly I cannot keep up with every item I sell anymore. So when a new item is produced, something else will simpley not get produced again. Items which have been slow to sell over the years are likely not going to be produced again.

 

CAN I CHANGE MY ORDER AFTER PAYMENT ?

Unfortunately not sorry. If you forgot to order a item, then you will have to place a new order for it. Or just make sure you don't miss any items off in the first place :)

 

SITE IS NOT TRUSTED

As long as "https" is in the URL (not just "http") then the store is secure. Unfortunately some browsers go into panic mode if there isn't a valid certificate in the "general database". While my site has one, it expires every couple of months and I have to renew ( long story, will fix eventually) when the certificate expires, it will fall back to a "self assigned" certificate which is generated from my server. Unfortunately some browsers will see my own certificate as fake and go into melt down. Really its just "Red tape BS" which I have to jump though. The store should always redirect to a https connection anyway and you should never use a HTTP connection if it says so in the URL bar, only checkout with HTTPS.

 

DO YOU STORE MY CREDIT CARD DETAILS?

Nope! In fact your card details don't even "touch" my own server (exxoshost).

 

WHAT IS THE BROWSER SUPPORT FOR THE STORE ?

According to my site logs 80% of traffic uses Chrome, So my webstore was created using it. I have however done some limited testing with Opera 40, FireFox 43 (on nope its 48 now, seesh!) , Internet Exploder 11. I can't predict how other browsers will work, and likely vastly lesser versions of browsers will most likely fail.

 

I GET COOKIE CORRUPTION SOMETIMES ?

Cookies are used to store your order basket. If your browsers corrupts or doesn't store cookies then you will get a warning and the store will re-load and try to create a new cookie. The store will not function without cookies enabled!

Also cookie corruption may happen after a store update. Sometimes I may need to tweak the cookie scripts so old cookies (which are old basket contents) will become in effect corrupted. The store tries to check for errors and will create a new cookie and warn you of the problem. In general this is nothing to worry about anyway.

As a side note, cookies only store your basket contents. No personal information of any kind is stored.