Why orders cannot be amended!

News and information about the exxos store. Includes common questions and answers, plus information on new items for sale or items which will be coming off sale soon etc
Post Reply
User avatar
exxos
Site Admin
Site Admin
Posts: 14358
Joined: Wed Aug 16, 2017 11:19 pm
Location: UK
YouTube: https://www.youtube.com/user/exxosuk
Contact:

Why orders cannot be amended!

Post by exxos » Wed Jan 06, 2021 10:25 pm

Orders cannot be amended, WHY ?

For starters I do not run my own webstore someone else does. So emailing me asking to add stuff right from the start its not simple. The stock is 40 miles away! There is nothing I can do about it as the store is all run externally and the whole system is automated. I can't run my store as I am unable to package even 1 package up myself due to health problems.

Adding items means I have to manually edit the stock SQL database to take them off stock, which I really don't want to screw with as the store does this all automatically.

Postage is calculated on checkout. Adding items means I then have to add up all your previous items by looking them all up in the database,
Then work out how heavy the new items are, add it all up, then look up how much more it will cost to post, send out reply emails , generate a
external payment link, then people don't pay for 2 weeks and it all ends in limbo and I forget all about it anyway. Then work it all out again as I have no idea who's emailing about what anymore. It creates a lot of problems from start to end and considering I am not making huge profits on stuff in the first place, its really not worth the hassle. Most larger companies don't even offer the option to amend orders, so it's unfair from my point of view to expect such a service.

Overall it creates a huge amount of work for me. If I were to consider doing it, I would have to charge for all the extra time involved. To the point it would be cheaper just to do a second order anyway. I have considered coding a option into my store to amend orders, but again , its huge time involved vs a few items people miss stuff off orders. Time is better spent on trying to keep stuff in stock ,which I am really struggling with.

From The buyers point of view, they think I can just pop the item in the box and bill them , job done. Nope, not that simple. Plus as I keep saying, I have RSI, and clicking stuff around for a hour to edit a order is not something I want to do. I need to look after my health and I am really struggling to keep up with what I am currently doing without adding random chaos in the mix of it all as well.

I keep having to remove my email address from order receipts as 99% of such emails are just asking for stuff I cannot do anyway. It always starts the same with they never put who they are, never tell me order number.. Half the people have no clue what it even is, which complicates things even more.. Then it causes several back and forth emails just to work out who they are.. All it does is hurt my fingers with all the typing.

So anyone who forgets to order items, then you will have to do another order I'm afraid! It's even listed twice in the store checkout that orders cannot be amended and people are ignoring it and asking anyway.

I am sorry if all this annoys people. There is only so much I can do each day, and only so much "service and support" I can give to people.
https://www.exxoshost.co.uk/atari/ All my hardware guides - mods - games - STOS
https://www.exxoshost.co.uk/atari/store2/ - All my hardware mods for sale - Please help support by making a purchase.
viewtopic.php?f=17&t=1585 Have you done the Mandatory Fixes ?

Technoid6502
Posts: 8
Joined: Tue Jan 19, 2021 2:17 pm

Re: Why orders cannot be amended!

Post by Technoid6502 » Fri Mar 26, 2021 2:32 am

I forgot to order the cable for the ram upgrade in my recent order. I ordered a cable as a separate order.

I'd appreciate it if you could include the cable with the first order so as to save on dinosaurs and so that you can keep the extra ten pounds for some other project for which you may find it of use.

God bless!

Jeff

User avatar
exxos
Site Admin
Site Admin
Posts: 14358
Joined: Wed Aug 16, 2017 11:19 pm
Location: UK
YouTube: https://www.youtube.com/user/exxosuk
Contact:

Re: Why orders cannot be amended!

Post by exxos » Fri Mar 26, 2021 8:53 am

Very kind :thanksyellow: :cheers:
https://www.exxoshost.co.uk/atari/ All my hardware guides - mods - games - STOS
https://www.exxoshost.co.uk/atari/store2/ - All my hardware mods for sale - Please help support by making a purchase.
viewtopic.php?f=17&t=1585 Have you done the Mandatory Fixes ?

Post Reply

Return to “EXXOS WEBSTORE INFORMATION”